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SriLankan Airlines Passenger Survey

Dear Valued Guest,

Thank you for flying SriLankan Airlines and hope we provided you with a memorable flight. In order to serve you better and understand your needs, would appreciate if you could please complete this survey taking a few minutes of your time. Your feedback is invaluable in our quest to be the airline of choice for travelers seeking a unique, authentic SriLankan experience.

Thank you

Your Details

Title *

First Name *

Last Name *

Contact Number

Your Details

FlySmiLes Number

Do you have flight details? *

Yes No

Departure *

Destination *

Your Details

Your Email

Please enter your email address *

Your Flight

Class of travel *

Business Economy

What was the main purpose of your trip?

Business Leisure Visiting friends/relatives Convention/conference/trade fair Employment Migration Education Other

Flight Ratings

For us to understand your sentiments better, could you please describe on the exact reason(s) behind the score you gave?

Website, Call Center & Ticket Office Services

How did you make your reservation for this flight? *

SriLankan Airlines Website SriLankan Airlines Call center SriLankan Airlines Ticket office Through Travel agent Other

Please specify the country of the contact center you contacted;

Website, Call Center & Ticket Office Services

Airport Services

At which airport did you check-in for this flight ?

Check-in

	Excellent	Good	Fair	Poor	Very Poor
Courtesy of staff
Efficiency of check-in process
Communication and customer interaction
Waiting time

Airport Services

Boarding

	Excellent	Good	Fair	Poor	Very Poor
Courtesy of staff
Easy and efficient boarding procedure
Boarding announcements

Airport Services

Did the flight depart on time?

Yes No

Airport Services

Did you use the transfer services at the airport in Sri Lanka?

Yes No

Airport Services

Did you use the Business Class lounge at airport? *

Yes, used at BIA (Bandaranayake International Airport) Yes, used at other airport No

At which airport did you use the Business Class lounge?

Airport Services

Inflight Services

Cabin Crew

	Excellent	Good	Fair	Poor	Very Poor
Courtesy and friendliness
Efficiency and responsiveness
Communication and customer interaction
Clarity of cabin crew announcements

Inflight Services

Food and Beverage

	Excellent	Good	Fair	Poor	Very Poor	Did not use
Food quality
Portion/Quantity
Timing of meals served
Selection of drinks / beverages
Quality of spirits and wine selection

Inflight Services

Inflight Entertainment

	Excellent	Good	Fair	Poor	Very Poor	Did not use
Choice of movies
Selection of music
Audio quality
Selection of interactive games
Selection of reading material

Inflight Services

Did you use inflight Wi - Fi during your flight?

Yes No

Inflight Services

Aircraft Cabin and Seat

	Excellent	Good	Fair	Poor	Very Poor
Ambience of the cabin
Cabin cleanliness
Toilet cleanliness
Seat comfort
Leg room

Inflight Services

Onboard Amenities

	Excellent	Good	Fair	Poor	Very Poor	Did not use
Amenity kits
Blankets
Pillow

Inflight Services

Did you get the product you requested from inflight duty free?

Yes No No intention to buy

Post Flight Services

Baggage Delivery

	Excellent	Good	Fair	Poor	Very Poor
Timely delivery of baggage

Post Flight Services

Did you contact baggage services staff?

Yes No

General

Considering the overall experience with SriLankan Airlines, how would you rate this trip?

Excellent Good Fair Poor Very Poor

Demographics

Gender

Male Female

Age

Under 18 18-24 25-34 35-44 45-54 55-64 65 & above

Occupation

Professional Management Administration Entrepreneur/Self employed Student Skilled Labor Retired Homemaker Other

Select your nationality

Demographics

Which frequent flyer programs do you belong to?

FlySmiLes FlySmiLes and Other None

Do you want us to send promotional content in future?

Yes Not Interested

	Excellent	Good	Fair	Poor	Very Poor	Did not use
Courtesy of staff
Communication and customer interaction
Quality of F & B
Selection of F & B
Cleanliness of lounge
Seating comfort
Privacy
Ambience of the lounge
Business facilities
Spa
Wi - Fi Connectivity

	Excellent	Good	Fair	Poor	Very Poor
Waiting time
Courtesy of staff
Competency of staff
Language skills of staff

	Excellent	Good	Fair	Poor	Very Poor
Quality of information on delay
Courtesy of staff during delay

	Excellent	Good	Fair	Poor	Very Poor	Did not use
Courtesy of staff
Communication and customer interaction
Hotel transfer services
Quality of accommodation offered

	Excellent	Good	Fair	Poor	Very Poor
Selection of products
Price of products
Attractiveness of promotions